Let’s think about it…
I’m sure you can guess what answer I usually hear - people say they are most comfortable expressing happiness. This is a great start, now to do some work on all the other emotions... The Emotional Expression skill (within the Self-Expression behavior measured in the EQ-i 2.0 tool) is all about openly expressing one’s feelings verbally and non-verbally. A study by Albert Mehrabian regarding the information people take in, “concluded people retain 7% of the words spoken, 38% tone of voice, and 55% body language.”
I read a simple example in the book, “The EQ Edge” to demonstrate the importance of Emotional Expression. “Can you recall a time when you were in the office with a colleague or boss who told you that he/she was interested and concerned about the problem you were describing, while simultaneously glancing at his/her cell phone throughout the meeting? What was the impact on you? Actions speak louder than words, particularly when there’s a lack of congruity between them, and you likely ended up feeling dismissed, rather than treated respectfully.”
I bet we’ve all been there, experienced that! Think about this the next time you are in a meeting with your team or employees – are your words, tone of voice, and body language all saying the same thing?
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