Here’s something to think about it…
To communicate constructive feedback, we need to use the STAR AR Method where “ST” describes the situation/task we are talking about (the context), “A” is the action that the employee took, “R” is the result of taking that action, “A” is the alternative action that could have been taken, and the “R” is the enhanced result that would have happened if the alternative action was taken. Here’s an example:
S/T – In your desire to meet the client’s request, you didn’t notify Sam first.
A – You wrongly accused her of costing you the sale,
R – which led to an argument and no resolution.
A – If you had addressed her concerns instead,
R – you might have prevented the conflict and devised a way to meet the client’s need.
Now Bob knows exactly what happened and what he could have done. When this constructive feedback is delivered timely, Bob can reflect and immediately think differently in his next interactions. Everyone makes mistakes; what is key is that you care enough about someone to provide them with positive and constructive feedback!
Are you ready to dig into this? I help Organizations inspire confidence back into their team for innovation and growth. I help Organizations design and implement a system that fosters and protects a strong culture where employees are heard and understood from leadership down. In doing so, individual team members can gain confidence to bravely introduce innovative ideas and grow the company. If you are ready to get started, please reach out to chat.
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